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Exam Code: SDM-2002001030 PDM MS (SDM_2002001030) helper January 2024 by team

SDM-2002001030 PDM MS (SDM_2002001030)

Test Detail:
The Nokia SDM-2002001030 PDM MS (SDM_2002001030) exam is designed to validate the knowledge and skills of professionals in the Nokia Service Design and Management (SDM) domain. Here is a detailed description of the exam, including the number of questions and time allocation, course outline, exam objectives, and exam syllabus.

Number of Questions and Time:
The exact number of questions and time allocation for the Nokia SDM-2002001030 exam can be obtained from the official Nokia exam documentation. Typically, the exam consists of multiple-choice questions and is completed within a specified time limit to assess the candidate's understanding of the SDM concepts and their ability to apply them in practical scenarios.

Course Outline:
The course for the Nokia SDM-2002001030 exam covers various topics related to Service Design and Management. The course outline may include the following key areas:

1. Introduction to Service Design and Management:
- Overview of service design principles and best practices.
- Understanding the role of service management in delivering customer value.
- Introduction to Nokia's Service Design and Management framework.

2. Service Design Processes and Methodologies:
- Understanding the key stages of the service design lifecycle.
- Service strategy development and alignment with business objectives.
- Service catalog design and creation.
- Service level management and SLA definition.
- Service risk assessment and mitigation strategies.

3. Service Operations and Continual Improvement:
- Incident and problem management processes.
- Change management and release management.
- Service monitoring and performance management.
- Continual service improvement methodologies.

4. Service Integration and Customer Experience:
- Service integration strategies and best practices.
- Customer experience management and satisfaction measurement.
- Service reporting and communication with stakeholders.
- Managing customer expectations and service quality.

Exam Objectives:
The objectives of the Nokia SDM-2002001030 exam are to assess a candidate's proficiency in the following areas:

1. Understanding the principles and concepts of Service Design and Management.
2. Applying service design processes and methodologies.
3. Managing service operations and driving continual improvement.
4. Ensuring effective service integration and optimizing customer experience.

Exam Syllabus:
The exam syllabus for the Nokia SDM-2002001030 exam covers the topics mentioned in the course outline. The syllabus may include questions related to service design principles, service catalog management, service level management, incident and problem management, change management, customer experience, and service reporting.

Candidates should refer to the official Nokia exam documentation and study resources for accurate and up-to-date information on the exam format, content, and requirements. It is recommended to allocate sufficient time for exam preparation, including studying the course materials, practicing service design and management concepts, and gaining hands-on experience with Nokia SDM tools and frameworks.
PDM MS (SDM_2002001030)
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PDM MS (SDM_2002001030)
Question: 151
Can the Lead Network Operations Business Manager start operational delivery after the
baseline shows an expected 30% negative gross margin?
A. No. Maximum accepted negative gross margin is 10%.
B. Yes. NSN needs to fulfill its obligations and execute operational service delivery anyway.
C. Yes. If the Cost Baseline is in line with the Business Case.
D. Only after the Cost Baseline is approved according to the required approval levels in the
Answer: D
Question: 152
Which of these Key Performance Indicators (KPI) supports the identification of possible cost
A. Project Cost Adherence (PCA)
B. Gross Margin (GM)
C. Actual Costs.
D. Forecast Costs (NELLE)
Answer: A
Question: 153
Which team provides the majority of remote support to the GNOC regarding fault fixing?
A. Configuration Management.
B. Field Operations.
C. Performance Management.
D. Customer Care back office.
Answer: B
Question: 154
You are supporting the review of the SLA's and are asked to advise the two 'Exemptions' that
will have MOST impact. Which are the 2 with MOST impact?
A. Non aligned 3rd Party SLA's & NSN Customer Contract SLA's & Performance/Capacity
limitations arising caused by special holidays.
B. Performance degradation caused by activities not approved by NSN & Planned downtime
for activities necessary to maintain and optimise the network.
C. Planned downtime for activities necessary to maintain and optimise the network &
Performance degradations caused by subcontractors.
D. Planned downtime for activities necessary to maintain and optimise the network & non
aligned 3rd Party SLA's & NSN Customer Contract SLA's.
Answer: D
Question: 155
You have a Trouble Ticketing system that has a limited capability, which other function can
you use to assist you when calculating the SLA?
A. Configuration Management
B. OSS Management
C. Fault Management
D. Performance Management
Answer: D
Question: 156
Which statement BEST describes the key requirements for setting up Field Operations tools
and process?
A. Ensure effective Work Force Management and contractor Mgt process and tools.
B. Ensure effective Work Force Management and Subcontractor Mgt process and tools.
C. Ensure effective contractor management and Spare Part Management process and tools.
D. Ensure effective Work Force Management and Spare Part Management process and tools.
Answer: D
Question: 157
The customer CTO calls you (The Technical Support Manager) directly to resolve a service
outage in what he describes as strategically important area. What is the correct course of
A. Call out a Technical Support Engineer to immediately resolve the issue.
B. Request the NOC to raise an urgent TT for the issue.
C. Escalate to FLM.
D. Immediately advise the CT head of the situation and request advice for prioritisation.
Answer: B
21Apres - Time Management
Question: 158
The customer has an urgent request for network tuning in a specific area due to significant
cases of call drop, with the promise of increasing business opportunity in another area which
is mainly in the hands of the other supplier (competitor), what's the correct way to answer this
A. It's a major network problem for which NSN could get the blame: therefore I will act to
complete this additional service as soon as possible without hassling the customer with any
B. This additional service improves the partnership between NSN and customer along with
the high probability to increase the business and NSN's footprint. Therefore I will act to
complete this additional service as soon as possible without a PO.
C. I assure the customer that NSN is going to solve the problem by our professional network
planning and optimization service, but in order to obtain all required resources and tools, it's
necessary to have a purchase order to start the activities.
D. I will escalate this customer request to the Customer Team and ask to approve the related
risk order.
Answer: C
Question: 159
What are the MOST critical requirements in Field Operations to ensure performance quality?
A. Planning maintenance 24x7 and having people available.
B. Making sure there are sufficient people and spare parts to fix faults.
C. Meeting response times with suitably qualified and resourced people for assigned Work
D. Ensuring there is a WFM system in place.
Answer: C
Question: 160
Which Network Operations process utilises the majority of resources?
A. Performance Management.
B. Alarm Monitoring
C. Configuration Management.
D. Fault Management.
Answer: B
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Nokia (SDM_2002001030) helper - BingNews Search results Nokia (SDM_2002001030) helper - BingNews Nokia Corporation Financial Calendar for 2024 No result found, try new keyword!Espoo, Finland – In this stock exchange release, Nokia provides its financial calendar for 2024, which includes the planned publication dates of its financial reports. Planned publication dates ... Thu, 30 Nov 2023 16:00:00 -0600 Nokia Cuts Operating Margin Guidance Amid Challenging Market

Updated Dec. 12, 2023 2:54 am ET

Nokia cut its operating margin guidance, with market conditions in its mobile networks business remaining challenging due to falling operator spending and the Indian market normalizing after a period of rapid 5G roll-outs.

The Finnish telecom equipment maker said Tuesday that it now targets a comparable operating margin target of at least 13% by 2026, from at least 14% previously.

Copyright ©2024 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8

Mon, 11 Dec 2023 17:55:00 -0600 en-US text/html
Nokia plunges to three-year low after losing major AT&T deal to rival Ericsson

Ericsson recently announced it is planning to cut 8,500 jobs as part of its cost-cutting measures.

Nurphoto | Nurphoto | Getty Images

Shares of Finland's Nokia plunged to a three-year low, as the telecoms company lost out on a major deal to roll out a new network in the U.S. with industry juggernaut AT&T.

Helsinki-listed Nokia shares were down 7% at 9:40 a.m. London time on the news that AT&T will be partnering with Swedish rival Ericsson, which will manufacture 5G equipment for the project at its factory in Lewisville, Texas. Stockholm-listed shares of Ericsson were up 7.4%.

AT&T spend is set to be near $14 billion over its five-year contract with Ericsson, the companies said late Monday. The partnership covers the deployment of an open radio access network (Open RAN) in the U.S., which AT&T expects to use for 70% of its wireless network traffic by late 2026.

The decision deals Nokia a significant blow through the loss of market share as a supplier to AT&T, which will see the replacement of existing Nokia equipment in several places.

Nokia CEO Pekka Lundmark called the news "disappointing," but said the company remained "fully committed" to Open RAN and had a strategy to diversify its business and improve profitability.

The firm is already facing a troubled financial picture, following a plunge in its third-quarter earnings as customers cut costs.

On Monday it said it expected revenue from AT&T in its mobile networks division, which has accounted for 5%-8% of net sales in the year to date, would decrease over the next two to three years. It anticipates the division to remain profitable but flagged a delay in its timeline for achieving a double-digit operating margin of up to two years.

Nokia shares fall after it misses quarterly profit estimates

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It said a previously announced cost-cutting plan, which it announced in October would slash up to 14,000 jobs, would partially mitigate the impact of the AT&T decision. Nokia will continue to supply AT&T with products and services in various other areas.

The U.S. titan is also partnering with firms including Japan's Fujitsu, Intel and Dell.

Open RAN or ORAN networks represent a cost- and power-cutting shift for telecom firms to use cloud-based software and equipment from several suppliers, rather than proprietary equipment supplied by a smaller number of big companies that do not work together. The move has faced some resistance from vendors over concerns about losses of business opportunities.

"With this collaboration, we will open up radio access networks, drive innovation, spur competition and connect more Americans with 5G and fiber," Chris Sambar, executive vice president of AT&T Network, said in a Monday statement.

Mon, 04 Dec 2023 19:59:00 -0600 en text/html
Nokia Says It Won’t Meet Sales Outlook on Delayed License Deals No result found, try new keyword!Nokia Oyj said it won’t meet its full-year outlook for sales, operating margin and free cash flow because it hasn’t concluded license renewals for its technology unit. The Finnish telecom ... Fri, 29 Dec 2023 08:44:00 -0600 en text/html Nokia Oyj ADR NOK

Nokia provides telecom equipment and services that are used to build wireless and fixed-line networks, operating in four segments. The firm’s mobile networks segment, which sells equipment and services to telecom carriers to power public wireless networks, is its largest, followed closely by network infrastructure. Network infrastructure focuses on fixed networks, including infrastructure, solutions, and components for IP networks, optical networks, and submarine networks. Cloud and network services is a nascent segment catering to enterprises with “as-a-service” platforms. Nokia also has a sizable research division and patent business where the firm licenses technology used by handset providers, consumer electronics firms, and other firms making electronic and Internet of Things products.

Fri, 29 Dec 2023 02:00:00 -0600 en text/html
Nokia (NOK) Achieves Enhanced Flexibility in Cloud RAN Solution No result found, try new keyword!Nokia is well-positioned for the ongoing technology cycle, given the strength of its end-to-end portfolio. Its installed base of high-capacity AirScale products, which enables customers to upgrade ... Sun, 17 Dec 2023 10:00:00 -0600 en-us text/html top 10 Nokia mobiles (January 2024) in India

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Tue, 02 Jan 2024 09:59:00 -0600 en-US text/html
Nokia Buys Motally To Boost Mobile Apps

Nokia said Friday it has purchased mobile analytics company Motally, a move aimed at bolstering its mobile application development services as it competes for mobile mindshare with Apple App Store.

San Francisco-based Motally offers mobile analytics that helps application developers understand of how users engage with their applications through tracking and reporting, according to Nokia. The service will be adapted for Symbian, Qt, Meego and Java developers.

Nokia is working hard to enhance its Ovi Internet services, which includes Ovi Store, where users can download mobile games, applications, videos, images, and ring tones to Nokia devices.

"The acquisition underpins Nokia's drive to deliver in-application and mobile web browsing analytics to Ovi's growing, global eco-system of developers and publishers, enabling partners to better connect with their customers and optimize and monetize their offering, said Marco Argenti, Nokia's vice president for media, in a statement.

Nokia has struggled recently to maintain its marketshare in the face of growing popularity of other mobile devices, including Apple iPhone and its Apple App Store.

In the second quarter of 2010, Nokia, the world’s largest mobile phone maker, saw its share of global handset sales to end-users fall to 34.2 percent from 36.8 percent in the year-earlier period, Gartner reported. The research firm said the top five smartphone device vendors globally were Nokia with a 37.4 percent market share, followed by RIM, Apple, HTC and Motorola.

Motally, founded in 2008, has eight employees, Nokia said. The deal is expected to close during the third quarter of 2010.

Mon, 11 Dec 2023 18:42:00 -0600 text/html
Nokia comments on AT&T vendor plans

Nokia Oyj

Nokia Corporation
Stock Exchange Release
5 December 2023 at 4:30 EET

Nokia comments on AT&T vendor plans

Espoo, Finland – Nokia has a wide-ranging relationship with AT&T, supplying products and services across wireless, wireline and other network technologies, alongside similar relationships with other major North American network operators.

Nokia is aware of AT&T’s plans to commit to an Open RAN deployment in collaboration with other vendors over the next five years. As a result, Nokia now expects revenue from AT&T in Mobile Networks will decrease over the next 2-3 years. AT&T accounted for 5-8% of Mobile Networks net sales year-to-date in 2023. The already announced action Nokia is taking to reduce its cost base is expected to partially mitigate the impact of AT&T’s decision. Nokia expects Mobile Networks to remain profitable over the coming years but this decision would delay the timeline of achieving double digit operating margin by up to 2 years.

Nokia has invested heavily in the last few years to deliver market leading radio technology and a highly competitive product portfolio. This has helped it gain the most 5G market share since Q1 2022 among the top RAN suppliers, reaching 29% in Q3, excluding China (source: Dell’Oro). Nokia remains one of the few global vendors of mobile network equipment with significant scale and R&D investment capability to deliver market leading products to customers and while the company is taking action to lower its cost-base, it will protect its R&D output.

The company is also a recognized leader in Open RAN. It is fully committed to O-RAN and together with its ecosystem of partners is providing increased choice and industry leading performance in O-RAN. Most recently, Japan’s NTT DOCOMO has selected Nokia’s O-RAN 5G network for their commercial deployment.

Nokia remains a key partner for AT&T within both its Network Infrastructure and Cloud and Network Services businesses. AT&T will also continue to buy products such as microwave radio links and femto solutions from Mobile Networks. AT&T confirmed to Nokia that while its decision was driven by reasons specific to AT&T, it believes Nokia has highly competitive products and services in Radio Access Networks (RAN) and an accomplished R&D capability.

Pekka Lundmark, President and CEO of Nokia, said, “Whilst the news from AT&T is disappointing, our Mobile Networks business has made significant progress in recent years, increasing our RAN market share and technology leadership. I firmly believe we have the right strategy to create value for our shareholders into the future with opportunities to gain share, diversify our business and improve our profitability. Mobile Networks are critical to our global connected future and as I have said before the cloud computing and AI revolutions will not materialize without significant investments in networks that have vastly improved capabilities. Our customers can rest assured that we continue to invest in R&D and develop market-leading products for them.”

Nokia will provide more detail on its strategy both at the group level and a deep dive into Mobile Networks and Cloud and Network Services at its Investor Progress Update event on Tuesday 12th December in Espoo, Finland with the event also being webcast.

About Nokia
At Nokia, we create technology that helps the world act together.

As a B2B technology innovation leader, we are pioneering networks that sense, think and act by leveraging our work across mobile, fixed and cloud networks. In addition, we create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs.

Service providers, enterprises and partners worldwide trust Nokia to deliver secure, reliable and sustainable networks today – and work with us to create the digital services and applications of the future.


Nokia Communications
Phone: +358 10 448 4900
Kaisa Antikainen, Communications Manager

Investor Relations
Phone: +358 40 803 4080

Forward-looking statements
Certain statements herein that are not historical facts are forward-looking statements. These forward-looking statements reflect Nokia's current expectations and views of future developments and include statements regarding: A) expectations, plans, benefits or outlook related to our strategies, product launches, growth management, licenses, sustainability and other ESG targets, operational key performance indicators and decisions on market exits; B) expectations, plans or benefits related to future performance of our businesses (including the expected impact, timing and duration of potential global pandemics and the general or regional macroeconomic conditions on our businesses, our supply chain and our customers’ businesses) and any future dividends and other distributions of profit; C) expectations and targets regarding financial performance and results of operations, including market share, prices, net sales, income, margins, cash flows, the timing of receivables, operating expenses, provisions, impairments, taxes, currency exchange rates, hedging, investment funds, inflation, product cost reductions, competitiveness, revenue generation in any specific region, and licensing income and payments; D) ability to execute, expectations, plans or benefits related to changes in organizational structure and operating model; E) impact on revenue with respect to litigation/renewal discussions; and F) any statements preceded by or including "continue", “believe”, “commit”, “estimate”, “expect”, “aim”, “influence”, "will”, “target”, “likely”, “intend”, “may”, “could”, “would” or similar expressions. These forward-looking statements are subject to a number of risks and uncertainties, many of which are beyond our control, which could cause our actual results to differ materially from such statements. These statements are based on management’s best assumptions and beliefs in light of the information currently available to them. These forward-looking statements are only predictions based upon our current expectations and views of future events and developments and are subject to risks and uncertainties that are difficult to predict because they relate to events and depend on circumstances that will occur in the future. Factors, including risks and uncertainties that could cause these differences, include those risks and uncertainties specified in our 2022 annual report on Form 20-F published on 2 March 2023 under Operating and financial review and prospects – Risk factors.

Mon, 04 Dec 2023 14:30:00 -0600 en-US text/html
Nokia to axe up to 14,000 jobs to cut costs

Finnish telecoms giant Nokia is to axe between 9,000 and 14,000 jobs by the end of 2026 to cut costs.

The announcement was made as the company reported a 20% drop in sales between July and September.

The company blamed slowing demand for 5G equipment in markets such as North America.

It currently has 86,000 employees around the world, and has axed thousands of jobs since 2015.

Nokia wants to cut costs by between €800m and €1.2bn (£695m-£1bn) by 2026, it said.

Its customers have been cutting spending amid high inflation and interest rates, it said.

Advances in cloud computing and AI will need "significant investments in networks that have vastly improved capabilities", said chief executive Pekka Lundmark.

"However, given the uncertain timing of the market recovery, we are now taking decisive action," he said.

It said it wanted to "act quickly" by cutting costs by €400m in 2024, and €300m in 2025.

Mr Lundmark added that despite "ongoing uncertainty", Nokia expected to "an improvement in our network businesses" in the current quarter.

The company declined to say where the job cuts would fall, or whether UK employees would be affected.

It said the cuts had been a "difficult business decision" but were "a necessary step to adjust to market uncertainty and protect our long-term profitability and competitiveness".

"We have immensely talented people at Nokia and we will support everyone that is affected by the process," a spokesperson said. "We are now beginning the process of consultation on initial reductions."

The timing and detail of final jobs cuts "will be decided only after careful consideration, and will depend on the evolution of end market demand," the spokesperson added.

Stalling 5G

Nokia was once the biggest handset manufacturer in the world, but it failed to anticipate the popularity of internet-enabled touchscreen phones such as Apple's iPhone and Samsung's Galaxy and was knocked from its perch by rivals.

After selling its handset business to Microsoft, which the software giant later wrote off, Nokia concentrated on telecoms equipment.

It specialises in software and hardware used in telecoms, including the physical and cloud infrastructure people use when making a phone call or when using the internet, such as antennas and base stations.

In 2020, Nokia became a major beneficiary of Huawei being blocked from the UK's 5G networks after striking a deal to become the largest equipment provider to BT.

But 5G equipment makers have been struggling as operators in the US and the EU cut spending.

Nokia and Swedish rival, Ericsson, have been trying to offset some of the weakness with higher sales to India, but 5G rollout has also been slowing down there.

Earlier this week Ericsson reported a fall in sales.

The firm has also laid off thousands of employees this year, and said on Tuesday the uncertainty affecting its business would persist into 2024.

Analyst Kester Mann of CCS Insight said that the telecoms industry should be "flying high, buoyed by unrelenting demand for its services".

"Instead, countless questions continue to be posed around operators' relevance and long-term future," he said.

Technology companies, including telecoms firms, have been struggling as both domestic and business customers have been cutting back on spending because of factors including inflation and higher interest rates.

It has led to thousands of workers around the world losing their jobs over the past two years.

Companies including Meta, which owns Facebook and Instagram, Amazon and X, formerly Twitter, have all made redundancies.

However, tech workers are still in demand.

According to job posting firm Zip Recruiter, 80% of big tech employees who lost their jobs managed to find work within three months.

Wed, 18 Oct 2023 22:52:00 -0500 en-GB text/html

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