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PL-600 Microsoft Power Platform Solution Architect

Test Detail:
The Microsoft PL-600 exam, also known as Microsoft Power Platform Solution Architect, is a certification assessment that measures an individual's proficiency in designing and implementing Microsoft Power Platform solutions. The exam evaluates the candidate's knowledge and skills in solution design, architecture, and implementation using the Power Platform technologies, including Power Apps, Power Automate, Power BI, and Power Virtual Agents. This certification is designed for professionals who want to demonstrate their expertise in designing and deploying Power Platform solutions to address business challenges.

Course Outline:
The Microsoft Power Platform Solution Architect course provides participants with comprehensive knowledge and practical skills in designing and implementing Power Platform solutions. The following is a general outline of the key areas covered in the certification program:

1. Introduction to Power Platform:
- Understanding the Power Platform components and capabilities.
- Exploring the Power Platform architecture and ecosystem.
- Identifying business scenarios and use cases for Power Platform solutions.

2. Solution Design and Architecture:
- Analyzing business requirements and translating them into solution designs.
- Designing scalable and extensible Power Platform solutions.
- Defining solution architecture and components.
- Integrating Power Platform with other Microsoft and third-party services.

3. Data Modeling and Integration:
- Designing data models and entities using Power Apps.
- Implementing data integration and synchronization using Power Automate.
- Configuring data connectors and gateways.
- Designing data security and access control mechanisms.

4. User Interface Design and Development:
- Designing user interfaces using Power Apps.
- Implementing responsive and user-friendly UI experiences.
- Customizing forms, views, and controls.
- Applying design best practices and accessibility guidelines.

5. Workflow Automation and Business Process Automation:
- Designing and implementing business process workflows using Power Automate.
- Automating business rules and approvals.
- Integrating Power Automate with other applications and services.
- Implementing error handling and exception management.

6. Reporting and Analytics:
- Designing and building interactive reports and dashboards using Power BI.
- Connecting to data sources and defining data transformations.
- Creating visualizations and applying data analytics techniques.
- Publishing and sharing reports with stakeholders.

Exam Objectives:
The Microsoft PL-600 exam assesses candidates' knowledge and practical skills in designing and implementing Power Platform solutions. The exam objectives include, but are not limited to:

1. Understanding the Power Platform architecture, components, and capabilities.
2. Analyzing business requirements and translating them into solution designs.
3. Designing data models, entities, and integrations.
4. Implementing user interfaces and customizing forms and views.
5. Configuring workflow automation and business process automation.
6. Designing and building reports and dashboards using Power BI.

The Microsoft Power Platform Solution Architect certification program typically includes comprehensive training provided by authorized Microsoft training partners. The syllabus provides a breakdown of the topics covered throughout the course, including specific learning objectives and milestones. The syllabus may include the following components:

- Introduction to Power Platform and its components.
- Solution design and architecture principles.
- Data modeling and integration using Power Apps and Power Automate.
- User interface design and development using Power Apps.
- Workflow automation and business process automation with Power Automate.
- Reporting and analytics using Power BI.
- Exam preparation and practice tests.
- Final PL-600 Certification Exam.
Microsoft Power Platform Solution Architect
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Microsoft Power Platform Solution Architect
Question: 90
Topic 3, Fabrikam, inc.
Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must manage your
time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case
study. Case studies might contain exhibits and other resources that provide more information about the scenario that is
described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make
changes before you move to the next section of the exam. After you begin a new section, you cannot return to this
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the
content of the case study before you answer the questions. Clicking these buttons displays information such as
business requirements, existing environment, and problem statements. If the case study has an All Information tab,
note that the information displayed is identical to the information displayed on the subsequent tabs. When you are
ready to answer a question, click the Question button to return to the question.
Fabrikam, Inc. manufactures industrial metal cutting machines. The company installs and services the machines for
Fabrikam has manufacturing plants in Canada, France, and China. The company also has regional service
organizations that are responsible for installation and maintenance of the machines.
Current environment
Operations for the company are managed very informally. Only a small number of long-term employees are aware of
all manufacturing processes. The company has been experiencing quality issues associated with its manufacturing
operations and installations.
The company wants to implement a way to capture quality inspection results for each machine produced. Current
inspection checklists are stored in the Files section of a Teams channel for inspectors. Inspectors commonly print the
incorrect inspection checklist.
The company has specific inspection stations for certain inspection steps. Each station has the gauges and equipment
required for related inspection steps. There is often a backlog at specific inspection stations. This results in delays in
shipping machines to customers.
Accounting system
The current system does not handle shop floor or manufacturing planning functionality.
Machines are assigned serial numbers and placed in stock until they are shipped to customers.
Employee information is maintained only within the accounting system. Access to the information is strictly
controlled due to privacy regulations and company policies.
Other systems
The company has an enterprise Microsoft 365 subscription. The company uses Microsoft 365 only for sending and
receiving email. The company uses photos of employees to generate employee badges. Photos are uploaded into
Microsoft 365 user profiles.
The company recently started using Dynamics 365 Field Service to manage and maintain the machines that it installs
for its customers. The app has not been customized.
The company has added roles, skills, and certification proficiencies to Dynamics 365 Field Service resources to
support both customer onsite inspections and final manufacturing inspections.
Quality inspection app
Fabrikam is evaluating Microsoft Power Platform to determine whether it can meet the companys requirements for a
manufacturing defect and quality inspection solution. Each machine produced must be subjected to a quality inspection
at various points during production. Each machine must undergo a more extensive quality inspection before the
machine can be shipped to the customer.
Inspection orders
Inspection orders must:
* Allow entry of quality ratings of passed or failed for each quality metric identified for the machine being rated.
* Include information about the person who performed each inspection step and any comments made by the inspector.
* Be automatically marked as failed if one inspection step rating is marked as failed.
* Be automatically marked for re-inspection should a machine fail inspection. The new inspection order must be
created by using the originating inspection order as a template.
Inspectors must fill in findings comments and upload at least one photo for any inspection step that is marked as
Inspection standardization
Standardized checklists must be stored in the solution for use by inspectors. A copy must be created when a new
inspection is initiated.
The solution must:
Prevent an inspector from proceeding to the next step of the checklist until required information for a step is entered.
Support the addition of steps to inspections to support custom features added to a machine for a customer.
Support the direct input of measurements from testing gauges to avoid incorrect readings being entered by inspectors.
Provide a visual representation of the testing measurement limits for each step. Include an indication of how the
measured value compares to measurement limits and whether the measurement is within tolerance. Users must be able
to configure the visualizations to display the minimum value and maximum value, and whether the reading is within
the tolerance of a single targeted value. It must also be able to be used for maintenance inspections once the machine
has been installed.
Support the ability to store photo references within each inspection step to document defects found during
Users must be active employees of Fabrikam.
When a user signs into the inspection solution, the solution must display a picture of the employee who has signed
Supervisors must be able to modify standard checklists. Other employees must be prevented from modifying
You must prevent users from changing inspection order data once an inspection is marked as final.
Analytics and reporting
The solution must:
Provide metrics including existing and upcoming demand by inspection station, average time spent per user at a
station, and average time a machine spends at each inspection point.
Provide metrics per inspector including number of inspections performed by month, and number of inspections per
rating type (pass, fail).
Provide a printed quality certificate to be included with each machine.
During initial testing of the solution, testers report that they cannot see the photos taken during a previously failed
You need to recommend a solution to meet user interface requirements.
What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct
selection is worth one point.
Box 1: Create and embed a Power Bi radial gauge
A radial gauge chart has a circular arc and shows a single value that measures progress toward a goal or a Key
Performance Indicator (KPI). The line (or needle) represents the goal or target value. The shading represents the
progress toward that goal. The value inside the arc represents the progress value. Power BI spreads all possible values
evenly along the arc, from the minimum (left-most value) to the maximum (right-most value).
In this example, youre a car retailer tracking the sales teams average sales per month. The needle represents a 140
cars sales goal. The minimum possible average sales is 0 and the maximum is 200. The blue shading shows that the
team is averaging approximately 120 sales this month.
Box 2: Add an inspection order to the work order form
You can add inspections to work orders in Dynamics 365 Field Service.
Field Service inspections are digital forms that technicians use to quickly and easily answer a list of questions as part
of a work order. The list of questions can include safety protocols, pass-and-fail tests for a customer asset, an
interview with a customer, or other audits and assessments performed before, during, or after a work order.
Question: 91
You need to recommend a reporting solution for the organization.
Which two options should you recommend? Each correct answer presents a complete solution. NOTE: Each correct
selection is worth one point.
A. AI Builder
B. SQL Server Reporting Services (SSRS)
C. Dynamics 365
D. Power BI
Answer: B,C
The reporting and analytics team must be able to create reports that include data from all facilities and all workers.
Management reports must present an overview of the entire organization. Other reports may be limited to specific
B: Power Apps apps can include reports that provide useful business information to the user. These reports are based
on SQL Server Reporting Services and provide the same set of features that are available for typical SQL Server
Reporting Services reports.
C: Microsoft Dynamics 365 online and Model-Driven PowerApps offers several advanced reporting options.
Advanced reports are often necessary when business requirements demand complex calculations, returning multiple
data sets, grouping large sets of data based on rules, and retrieving data from different data sources.
Question: 92
You need to recommend methods for assigning security to each group of users.
The customer provides the following requirements:
Customers need the ability to submit a case through an online portal.
Portal must handle 75 concurrent users submitting cases.
Service data must be retained for at least six years.
You need to determine which requirements are functional or non-functional.
Which requirements are functional or non-functional? To answer, drag the appropriate types to the correct
requirements. Each type may be used once, more than once, or not at all. You may need to drag the split bar between
panes or scroll to view content. NOTE: Each correct selection is worth one point.
Box 1: Functional
Functional requirements describe what the solution needs to do or its behaviors.
Box 2: Non-functional
Non-functional requirements commonly describe non-behavior aspects of the solution such as
performance requirements.
Box 3: Non-functional
Examples of common non-functional requirement types include:
Data retention/residency
Performance (response time, and so on)
Recovery time
Question: 93
You are designing a business strategy for a client who has a Power Platform solution.
The client works with critical data where any data loss creates a high risk.
You need to document the failover process for the stakeholders.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions
to the answer area and arrange them in the correct order.
Question: 94
A large company experiences high staff turnover rates. As a result, the company must add or remove multiple system
user accounts daily.
You need to recommend a security concept which will facilitate complex security profiles to entities for large groups
of users across the Power Apps and Dynamics 365 applications.
What should you recommend?
A. Hierarchy security
B. Field-level security
C. User access management
D. Team privileges
Answer: D
User and team management is the area of Microsoft Dataverse where you can create and maintain user accounts and
A user is any person who works for a business unit who uses Dataverse. Each user has a user account.
A team is a group of users. Teams let users across an organization collaborate and share information.
Note: Why use Dataverse?
Easy to secure C Data is securely stored so that users can see it only if you grant them access. Role-based security
allows you to control access to tables for different users within your organization.
Data from your Dynamics 365 applications is also stored within Dataverse, allowing you to quickly build apps that
use your Dynamics 365 data and extend your apps with Power Apps.
Question: 95
A company uses manual processes to track interactions with customers. The company wants to use Power Platform to
improve productivity.
The company has the following requirements:
Provide customers with an online portal where they can submit and review cases.
Ensure that customers can chat online with a customer service representative at any time.
Route chats to customer service representatives based on skill and availability.
You need to recommend a solution to the company.
Which three components should you recommend? Each correct answer presents part of the solution. NOTE: Each
correct selection is worth one point.
A. Dynamics 365 Virtual Agents chatbots
B. Customer self-service portal
C. Dynamics 365 Field Service
D. Business process flows
E. Omnichannel for Customer Service
Answer: BDE
B: Customer self-service portal: A customer self-service portal enables customers to access self-service knowledge,
support resources, view the progress of their cases, and provide feedback.
Note: Based on the selected environment in Power Apps, you can create a Dataverse starter portal or a portal in an
environment containing customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics
365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation).
E: Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer
Service Enterprise to enable organizations to instantly connect and engage with their customers across digital
messaging channels.
Incorrect Answers:
A: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer
C: Dynamics 365 Virtual agent is a no-code-required AI-based application that is focused on providing customer
service organizations the ability to engage in personalized conversations that go beyond the conversational search.
Virtual agents provide the ability to deploy and manage the automation of handling problems with specific solutions.
Question: 96
A client uses Dynamics 365 Sales, Power BI datasets, and Power BI dataflows.
The Dynamics 365 Sales implementation has security roles that restrict data export. You need to ensure that data has
the same restrictions in Power BI as it does in Dynamics 365 Sales.
You need to design the security to avoid sensitive data from being seen.
Which two actions should you recommend? Each correct answer presents part of the solution. NOTE: Each correct
selection is worth one point.
A. Use Microsoft Dataverse restrictions before setting up the Power BI reports.
B. Limit the role in Dynamics 365 Sales to only data allowed so it cannot be exported to Microsoft Excel.
C. Limit the role and ensure that exporting to Microsoft Excel is not allowed in both Dynamics 365 Sales
and Power B
E. Share Power BI dashboards only with users who are supported to see this data.
Answer: AB
A: When you share a dashboard or report, the people you share it with can view it and interact with it, but cant edit it.
They see the same data that you see in the dashboard and reports and get access to the entire underlying dataset unless
row-level security (RLS) is applied to the underlying dataset.
B: Depending on the sensitivity of an organizations data, it is often necessary to disable the ability to export or print
Question: 97
An animal welfare organization wants to track the movement of wolf packs in a region. Cameras at specific locations
capture images when motion is detected within the camera sensor range. Staff upload the images manually to a shared
drive and then analyze the images.
The organization wants to automate image capture and analysis.
The organization has the following requirements:
Save captured images in an appropriate location.
Analyze saved images by using an image recognition process.
Display data in real-time dashboards.
You need to recommend the correct technology for the requirements.
What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct
selection is worth one point.
Box 1: Automated cloud flow.
Create a cloud flow when you want your automation to be triggered either automatically, instantly, or via a schedule.
Automated flows: Create an automation that is triggered by an event such as arrival of an email from a specific person,
or a mention of your company in social media.
Incorrect Answers:
Business process flows provide a guide for people to get work done.
Desktop flows are used to automate tasks on the Web or the desktop.
Instant flows: Start an automation with a click of a button. Wide range of tasks such as requesting an approval, an
action in Teams or SharePoint.
Box 2: Desktop flow and AI Builder
Desktop flows are used to automate tasks on the Web or the desktop. Using Power Automate Desktop you can
automate tasks on the desktop as well as the Web.
Box 3: Model-driven app dashboard with Power BI
The Power BI cloud service works with Microsoft Dataverse apps to provide a self-service analytics solution. Power
BI automatically refreshes the apps data displayed.
Question: 98
You are a Power Platform consultant for an internet support company.
The company lacks a budget to buy third-party ISVs or add-ons.
The company requires a new system that achieves the following:
All support issues must come in by email, need to be logged, and assigned to the support group.
Accounts must synchronize with the parent company Oracle database.
Reports must be sent to the executives on a weekly basis.
No custom code will be used in the system.
You need to recommend the components that should be configured.
Which two components should you recommend? Each correct answer presents part of the solution. NOTE: Each
correct selection is worth one point.
A. Power Virtual Agents
B. Microsoft Dataverse
C. server-side synchronization
D. Microsoft Customer Voice
Answer: BD
The Dynamics 365 Customer Voice data is stored in Microsoft Dataverse.
Dynamics 365 Customer Voice is an enterprise feedback management application you can use to easily keep track of
the customer metrics that matter the most to your business. It provides a personalized experience, enabling you to
collect customer feedback and get relevant insights quickly and easily, all in a few clicks.
Incorrect Answers:
A: Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other
employees, or visitors to your website or service.
Question: 99
You are designing a Power Platform solution for a company that provides in-home appliance maintenance. When a
customer schedules a service appointment, a dispatcher assigns one technician for a specific time and location.
The solution must capture information about the technician assigned to each appointment and the list of tools that the
technician must bring to the appointment.
You need to recommend the data type for the captured information.
Which data type should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct
selection is worth one point.
Box 1: Choice
Like Choices below, but can only select one of the option.
Incorrect Answers:
Customer: A lookup column that you can use to specify a customer, which can be an account or contact.
Lookup: Data in one table often relates to data in another table. For example, you might have a Teachers table and a
Class table, and the Class table might have a lookup relation to the Teachers table to show which teacher teaches the
class. You can use a lookup column to show data from the Teachers table. This is commonly referred to as a lookup
The LookUp function finds the first record in a table that satisfies a formula. Use LookUp to find a single record that
matches one or more criteria. For both, the formula is evaluated for each record of the table
Box 2: Choices
You can customize forms (main, quick create, and quick view) and email templates by adding multi-select columns
that are called Choices. When you add a choices column, you can specify multiple values that will be available for
users to select. When users fill out the form they can select one, multiple, or all the values displayed in a drop-down
Question: 100
Question Set 1
A company uses two separate unlinked apps to manage sales leads: a Power Apps app and a third-party application.
The client has the following requirements:
Manage all leads by using the Power Apps app.
Create a lead in the Power Apps app when a user creates a lead in the third-party application.
Update leads in the Power Apps app when a user updates a lead in the third-party application.
Connect to the third-party application by using an API.
You need to recommend strategies to integrate the Power Apps app and the third-party application.
Which three options can you use to achieve the goal? Each correct answer presents part of the solution. NOTE: Each
correct selection is worth one point.
A. Dual-write
B. Custom connector
C. Dataflow
D. Power Automate cloud flow
E. Common Data Service connector
Answer: ADE
A: Customers should be able to adopt business applications from Microsoft and expect they speak the same language
and seamlessly work together. Dual Write allows our customers to not think about these apps as different systems to
write to independently; rather, the underlying infrastructure makes it seamless for these apps to write simultaneously.
D: Use Custom APIs to create your own APIs in Dataverse. With a Custom API you can consolidate a group of
operations into an API that you and other developers can call in their code. The Common Data Service (current
environment) connector enables calling Custom APIs actions in Power Automate.
E: Common Data Service provides access to the environment database on the Microsoft Common Data Service. It is
available for Logic Apps, Power Automate, and Power Apps.
Question: 101
You are designing a Power Platform solution.
The company wants its development team to adopt the construction of repeatable components for its implementation
team to reuse on different entities and forms.
You need to recommend a technology that meets these requirements.
Which technology would you recommend the developers adopt to assist the implementation team?
A. JavaScript
B. Power Apps Component Framework control
C. Web resource
D. Canvas app
Answer: B
Power Apps component framework empowers professional developers and app makers to create code components for
model-driven and canvas apps (public preview) to provide enhanced user experience for the users to work with data on
forms, views, and dashboards.
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Microsoft Microsoft questions - BingNews Search results Microsoft Microsoft questions - BingNews Microsoft's New AI Key Marks First Windows Keyboard Addition in 30 Years No result found, try new keyword!A head of next week's Consumer Electronics Show (CES), Microsoft has announced the biggest change to Windows keyboards in almost three decades: a new dedicated key to launch its AI tool, Copilot. Thu, 04 Jan 2024 03:28:17 -0600 en-us text/html Your Next Windows PC Will Have This Brand-New Key

For the first time in almost 30 years, Microsoft is adding a new key to its keyboard layout. Microsoft announced the change in a short video showcasing what this new Copilot key might look like on a Windows PC keyboard.

This is the first time Microsoft has added a new key to the keyboard since 1994, when it added the Windows key. It's unclear if this new key will replace the Windows key—the company has said it will "join" the Windows key—though it does appear to be in the same place as the Windows key in the video that Microsoft shared. We'll have to wait to see it in action to know exactly where it will appear or what it will look like.

What is Copilot?

This is an extensive question that I answer in my in-depth Copilot explainer, which shares details all about Microsoft's very confusing Copilot AI system. For now, though, all you need to know is Copilot is Microsoft's answer to generative AI. It's a chatbot that can answer questions, help you find things on your PC, and even generate images.

Why is Microsoft adding a Copilot key?

Microsoft is really pushing its AI offerings, which is why it is adding a Copilot key to your keyboard. The idea here is that by putting AI front and center, more and more people will use it, allowing Microsoft to expand and offer more functionality. The company, and many others like it, are betting on generative AI chatbots like Copilot, which is an important step to getting more people to pick it up.

Microsoft has also toyed with the idea of replacing the Start Menu button with Copilot, though a consensus on that hasn't been reached quite yet as far as we know.

What if my PC doesn't have Copilot?

Despite Microsoft's push for Copilot, the service is only readily available on Windows 11, and it is slated to reach Windows 10 sometime down the line, too. Currently, only around 400 million active users have Windows 11 installed. That's only a tiny share of the 1.6 billion users that Microsoft has in the Windows ecosystem, so Copilot isn't something everyone has ready access to. So what if your PC doesn't have Copilot and you buy a keyboard with a Copilot key?

Well, the good news is that it doesn't matter if you have Copilot or not. If your PC doesn't have Copilot enabled or installed, then pressing the key will simply open up the regular Windows search system, allowing you to still easily search your PC for any features, functionality, or apps that you're looking for at the time. Plus, the key will only ship on new laptops that run Windows 11, like Dell's new XPS devices.

While the change will be big for users that like Copilot, having a keyboard with a Copilot key isn't going to mean much to the everyday people that don't rely on AI to get through their online activities. And, for the moment, you can still openly ignore Copilot if you don't want to buy into Microsoft's AI craze. However, Microsoft will likely one day lean even harder into the AI services it offers, so don't expect this always to be the case.

Thu, 04 Jan 2024 07:59:00 -0600 en text/html
Microsoft unveils ‘Copilot’ key, its biggest update to Windows keyboard in 30 years No result found, try new keyword!Microsoft is adding a “Copilot” key that summons an AI-powered assistant with the click of a button in its biggest update to the Windows keyboard in three decades. Thu, 04 Jan 2024 03:28:00 -0600 en-us text/html Microsoft adding AI button to keyboard on PCs, laptops No result found, try new keyword!New Microsoft PCs and laptops will soon come with a new keyboard button to access AI-powered Windows Copilot, the company announced Thursday. Thu, 04 Jan 2024 05:05:13 -0600 en-us text/html Microsoft Changes PC Keyboard for the First Time in 30 Years No result found, try new keyword!For the first time in 30 years, Microsoft is changing the PC keyboard by adding a new AI Copliot key that launches the search engine. Thu, 04 Jan 2024 05:54:00 -0600 en-US text/html Microsoft Forms lacks the ability to ask questions about time, and one user has been on a fruitless 7-year quest to get it added
  • Microsoft Forms lacks the ability to ask a question about time by using a template.
  • The app supports adding questions for a date, but not a time.
  • Microsoft claimed the feature was placed on its backlog to add to Microsoft Forms back in 2016, but it has still not been added.

Microsoft Forms is a nice little tool for collecting answers and information from people, but it lacks a feature that should have shipped ages ago. One man, or rather one legend, is on a quest to get support for time added to Microsoft Teams.

Over seven years ago, William Mattison asked about adding a question for the time of day to Microsoft Forms. Microsoft said that it placed the feature in its backlog of things to add. It must have been way in the back, as the feature is still not available.

What else has been added to the Microsoft "backlog"

William Mattison
Tue, 12 Dec 2023 10:00:00 -0600 en text/html
Microsoft, Musk, and the Question of Unions

Last week, Microsoft announced that it wouldn’t oppose efforts by any of its roughly 100,000 employees to form or join a union.

In other parts of the world, there’d be nothing earthshaking about such an announcement; it’s actually common practice in Europe and elsewhere. In these United States, however, it makes Microsoft “a unicorn” among its peers, as one union official put it. The last major American corporation to pledge it would let its employees decide whether to unionize free from corporate opposition was—well, I can’t think of one, though I’ve been on this beat for roughly 45 years.

Lest you think all the stars in the heavens have shifted course, rest assured that they have not. Even as this foundational company of high tech has accepted the notion of employee rights, the redoubtable Elon Musk has made clear that he hasn’t. In just the past few weeks, Musk has intoned that “I disagree with the idea of unions,” and further accused them of fostering a “lords and commoners” system that divides managers and owners from workers. (Of course, any number of current and former employees of Twitter, now X, might view Musk himself as the lord who changed the company over their objections and, in the case of the formers, gave them the axe.)

More from Harold Meyerson

Musk’s default mode is outrageous overstatement, but in this case, what he’s overstating is really the almost universal creed of American corporate leaders. From Starbucks to Walmart, and all across the libertarian cocoon that is Silicon Valley, CEOs and their private equity or hedge fund overlords view unions as anathema. Which raises the questions of why and how Microsoft chose to be different.

THE STORY BEGINS WITH MICROSOFT’S EFFORTS to buy Activision, the video game producer. The proposed purchase raised antitrust concerns, which led Microsoft officials to meet with Rep. David Cicilline (D-RI), who then chaired the House subcommittee dealing with antitrust issues. (Cicilline has since left Congress.) Cicilline told them that their bid for Activision needed to win some union backing, which brought Microsoft to the doorstep of the Communications Workers of America (CWA), the union most active in organizing tech workers. At the time, CWA was working on organizing employees at Activision (ultimately, successfully).

Microsoft did indeed reach out to CWA, with an offer not to oppose the union’s organizing campaign, in return for which CWA, quite understandably, supported its efforts to buy Activision. (The Federal Trade Commission did challenge the merger, but a judge dismissed the case, allowing it to go forward.)

The connection, once made, went deeper. What made the difference, according to CWA officials, was Brad Smith, Microsoft’s president and vice chair. Smith actually knew about CWA; his father had headed AT&T, a company whose employees had been CWA members since the 1940s, in Wisconsin. During (and before and after) his father’s tenure, CWA had struck regions of AT&T on numerous occasions. CWA was one of the very few unions that kept striking during the Reagan presidency and its long aftermath, because, unlike almost any other union, it kept winning its strikes. But it never struck in Wisconsin; Smith’s father and CWA had always found ways to reach mutually acceptable solutions to problems that caused strikes elsewhere.

From Starbucks to Walmart, and all across the libertarian cocoon that is Silicon Valley, CEOs and their private equity or hedge fund overlords view unions as anathema.

Brad Smith also had an uncle who worked as an AT&T lineman, who, according to CWA sources, developed neurological conditions that could be connected to his regular exposure to certain kinds of lead on the job. Smith reasoned that this was the kind of issue where a union could serve as an early-warning system to the company if and when its members began falling ill.

Many former officials in both the Clinton and Obama administrations have gone to work for Silicon Valley companies. At Microsoft, as was not the case elsewhere, one of those former officials brought with her a distinctly pro-worker sensibility. Portia Wu had worked on labor issues while on the senatorial staff of Ted Kennedy, for decades the most pro-labor member of the Senate; she had also served as Maryland’s secretary of labor under Democratic gubernatorial administrations there. Some CWA officials had known and worked with her in her former jobs; they initiated an ongoing dialogue that enabled them to explain to Microsoft executives what employer neutrality meant in the context of union organizing.

But the real key was Smith, who, almost alone among his fellow corporate leaders, didn’t demonize unions and understood the role that they could play in actually helping companies surmount some challenges, beginning with, but hardly limited to, Microsoft’s Activision acquisition. It was a stroke of luck that the union he knew best was also the union most active in his industry. It also helped that CWA has a reputation as a strategically savvy, unusually effective (see: strikes) and honest labor organization.

And finally, Smith isn’t Microsoft’s founder, and doesn’t have that longtime attachment to the company that makes them see union organizers as a personal affront. That’s the stance we see with people like Howard Schultz, and Elon Musk.

IN AMERICA’S C-SUITES, WHEN IT COMES TO UNIONS, Musk, not Smith, is the norm. Musk’s immediate problem is that he’s not only in America anymore. His anti-union ferocity is way outside the norm throughout much of Europe and most especially in Sweden, where his refusal to recognize a union for Tesla’s roughly 130 auto mechanics there has encountered a level of pushback almost without precedent.

Sweden is the most heavily unionized nation on the planet, with fully 90 percent of its employees organized. Musk’s refusal to recognize the union or to allow his workers to bargain with Tesla has not only led the union, IF Metall, to strike Tesla’s Swedish tune-up facilities, but led other unions to refuse to do business with Tesla. Dockworkers, not just in Sweden but in the neighboring Nordic nations of Denmark and Norway, now refuse to unload new Teslas bound for sale in Sweden (Tesla has no factories in Sweden). Postal union members now refuse to deliver license plates to Tesla’s sales facilities. And municipal employees are refusing to pick up the trash outside those facilities and the tune-up shops. (These kinds of “secondary strike” actions were common in the U.S. in the years between the enactment of the National Labor Relations Act in 1935 and the 1947 passage of the Taft-Hartley Act, which brought an end to the period of unions’ explosive growth.)

Musk’s ambitions have never been confined to the United States, but in going global, he’s encountering labor rules that are far more stringent than those in America.

Musk clearly fears that if he agrees to his Swedish mechanics’ bid to unionize, it could lead to the unionization of far larger numbers of Tesla employees, beginning with the several thousand who work at Tesla’s massive factory in Germany, where an organizing campaign is well under way. Even in the U.S., where labor law has long been tilted in management’s favor, the UAW’s recent success in winning substantial gains in its new contracts with GM, Ford, and Stellantis must make Musk wary about the UAW’s just-now-launching campaign to unionize the non-union European, Japanese, and Korean transplant factories in Southern states, and Tesla’s three factories, which are in California, Nevada, and Texas. (As the Prospect has written, one Tesla worker who was fired for union organizing still hasn’t been rehired six years later, despite multiple administrative bodies and courts siding with him.)

A bit of the cross-national solidarity that European unions have demonstrated on behalf of Sweden’s Tesla employees might also be useful in helping the UAW in its efforts to unionize the Volkswagen, BMW, and Mercedes Benz factories in the South. In its previous effort to organize Volkswagen’s Chattanooga factory, the German auto union, IG Metall, used its voting power on the company’s board (under German law, large companies are required to give worker representatives half the seats on their supervisory boards) to compel VW management not to oppose that campaign. The UAW lost that campaign largely due to the anti-union propaganda of local and state Republican elected officials. IG Metall can re-up that neutrality position for the new campaign at VW, and help the UAW win similar commitments from the other German automakers whose factories it is now targeting.

Musk’s ambitions have never been confined to the United States, but in going global, he’s encountering labor rules that are far more stringent than those in America. In the UAW, he’s also encountering a union with serious momentum, something that’s been a rarity in the U.S. for the past 45 or so years. Where Brad Smith went at least somewhat voluntarily, Elon Musk needs to be brought kicking and screaming. Of course, kicking and screaming is Musk’s normal condition, so it will take more than that.

Sun, 17 Dec 2023 15:29:00 -0600 en-us text/html
Windows 11 devices will get new ‘Copilot’ AI key — biggest change to keyboards in nearly 30 years No result found, try new keyword!The new Copilot key, to the right of the Alt key on a Windows 11 keyboard. (Microsoft image via YouTube) AI is coming to the PC keyboard. Microsoft and ... Wed, 03 Jan 2024 22:53:00 -0600 en-us text/html Copilot key: The first major redesign of Windows keyboards in 30 years
Thu, 04 Jan 2024 06:44:00 -0600 en-US text/html
Microsoft to Add a Dedicated Copilot Key to Laptop Keyboards No result found, try new keyword!Microsoft says it's not requiring the Copilot key to be installed on all Windows 11 keyboards, but it will become the new standard over time. Also, if you're not signed into your Windows account, ... Thu, 04 Jan 2024 02:44:00 -0600 en-US text/html

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