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Servicenow-PR000370 Certified System Administrator Exam plan |

Servicenow-PR000370 Exam plan - Certified System Administrator Updated: 2024

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Exam Code: Servicenow-PR000370 Certified System Administrator Exam plan January 2024 by team

Servicenow-PR000370 Certified System Administrator


The ServiceNow Certified System Administrator Exam Specification defines the purpose,
audience, testing options, exam content coverage, test framework, and prerequisites
to become a ServiceNow Certified System Administrator.

Exam Purpose

The ServiceNow System Administrator Certification demonstrates that a successful
candidate has the skills and essential knowledge to contribute to the configuration,
implementation, and maintenance of the ServiceNow system.

Successfully passing this Certification exam also establishes a set of skills necessary to
continue in the ServiceNow Certification paths. It is a prerequisite for advanced

Exam content is divided into Learning Domains that correspond to key topics and
activities typically encountered during ServiceNow implementations. In each Learning
Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by
this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.

1 User Interface & Navigation

ServiceNow Overview

Lists and Filters

Forms and Templates



2 Collaboration

User Administration

Task Management




3 Database Administration

Data Schema


Application/Access Control

Import Sets


4 Self-Service & Process Automation

Knowledge Management

Service Catalog


5 Intro to Scripting & Application Tools


Migration and Integration



Total 100%

Exam Structure

The exam consists of approximately (60) questions. For each question on the
examination, there are multiple possible responses. The person taking the exam reviews
the response options and selects the most correct answer to the question.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the exam reviews the response options and selects the
one response which most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the exam reviews the response options and selects ALL responses that
accurately answer the question. Multiple-select questions have two or more correct

Exam Results

After completing and submitting the exam, a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not provided to
the candidate.

Exam Retakes

If a candidate fails to pass an exam, they may register to take the exam again up to
three more times for a cost of $100.

Certified System Administrator
ServiceNow Administrator Exam plan

Other ServiceNow exams

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Servicenow-CAD ServiceNow Certified Application Developer
Servicenow-CIS-CSM Certified Implementation Specialist - Customer Service Management
Servicenow-CIS-EM Certified Implementation Specialist - Event Mangement
Servicenow-CIS-HR Certified Implementation Specialist - Human Resources
Servicenow-CIS-RC Certified Implementation Specialist - Risk and Compliance
Servicenow-CIS-SAM Certified Implementation Specialist - Software Asset Management
Servicenow-CIS-VR Certified Implementation Specialist - Vulnerability Response
Servicenow-PR000370 Certified System Administrator
Servicenow-CIS-ITSM Certified Implementation Specialist IT Service Management
ServiceNow-CIS-HAM Certified Implementation Specialist - Hardware Asset Management
CIS-RCI ServiceNow Certified Implementation Specialist - Risk and Compliance (CIS-RCI)
CAS-PA ServiceNow Certified Application Specialist - Performance Analytics
CIS-FSM ServiceNow Certified Implementation Specialist - Field Service Management
CIS-VRM ServiceNow Vendor Risk Management
CIS-CPG ServiceNow Certified Implementation Specialist - Cloud Provisioning and Governance (CIS-CPG)

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Certified System Administrator
Question: 22
Which would NOT appear in the History section of the Application Navigator?
A. Records
B. UI Pages
C. Lists
D. Forms
Answer: B
Question: 23
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance
B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are
different versions
C. Use the Baseline Update Set to store the contents of items after they are changed the first time
D. Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to another
Answer: A
Question: 24
From the User menu, which actions can a user select? (Choose three.)
A. Send Notifications
B. Log Out ServiceNow
C. Elevate Roles
D. Impersonate Users
E. Order from Service Catalog
F. Approve Records
Answer: BCD
Question: 25
A REQ number in the Service Catalog represents
A. the order number.
B. the stage.
C. the task to complete.
D. the individual item in the order.
Answer: A
Question: 26
Which term refers to application menus and modules which you may want to access quickly and often?
A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark
Answer: B
Question: 27
What is generated from the Service Catalog once a user places an order for an item or service?
A. A change request
B. An Order Guide
C. A request
Answer: C
Question: 28
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
A. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
B. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
C. REQ (Number)>RITM (Number)>TASK (Number)
D. FULFILLMENT (Number)>RITM (Number)>TASK (Number)
Answer: C
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ServiceNow Administrator Exam plan - BingNews Search results ServiceNow Administrator Exam plan - BingNews Get prepared for the Microsoft Azure Administrator Certification Exam

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Microsoft Azure Administrator Certification Exam measures your skill set in provisioning and managing an Azure environment with a focus on Azure subscription management, compute, storage, networking and identity. The AZ‑103 exam replaces the AZ‑100 and AZ‑101 exams, thereby simplifying your journey to become a certified Azure Administrator Associate.

Download this study guide to learn about the Azure Administrator skills measured in AZ‑103, as well as some of the important topics that will be covered under each of the exam's study areas, such as:

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  • Storage management and implementation
  • Deployment and management of virtual machines
  • Configuration and management of virtual networks
  • Identities management

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Thu, 23 Jan 2020 04:50:00 -0600 en-US text/html
Master Plan

The Keene State College Master Plan was approved by the Trustees of the University System of New Hampshire in January 2014. The Master Plan is a roadmap for the physical environment of the campus and is re-visited every ten years in support of the mission of Keene State as the distinguished public liberal arts college of New Hampshire. The plan improves the day-to-day efficiency and functionality of the campus and addresses the College’s priorities of academic excellence and student success, sustainability, financial stability, and community engagement.

The creation of the plan was led by a college-wide Facilities Planning Committee, co-chaired by the VP for Finance and Administration and the Dean of Sciences and Social Sciences, and reflects the input of the College’s students, faculty, staff, alumni, and the greater Keene community.

Professional services were provided by Sasaki Associates, a global architectural and master planning firm, and JBA Associates, who provided space analyses which informed the campus facilities needs for today and into the future. The Space Needs Analysis projections are benchmarked to comparable campuses and can be found through the link below.

The Phasing and Implementation section of the plan provides illustrations of the campus and incorporates the projects needed to meet the goals of the plan. A project list and cost estimate as of 2013 are provided as a guide for investments to keeping facilities up-to-date and addressing the college’s mission and strategic goals in the 21st century.

The complete Keene State College Master Plan can be viewed in the following sections:

Sat, 14 May 2016 20:43:00 -0500 en text/html
Biden administration announces plan to reduce homelessness Biden administration announces plan to reduce homelessness - CBS News

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A new report from the U.S. Department of Housing and Urban Development estimates that more than 580,000 people were experiencing homelessness on a single night in January 2022. Now the Biden administration is announcing a new plan to help address the problem. Greg Kim, who reports on homelessness for the Seattle Times, joins CBS News' John Dickerson with more.

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Mon, 19 Dec 2022 10:55:00 -0600 en-US text/html
Taxman to clean up in FTX administration plan

FTX’s administrators have published their reorganisational plan to repay customers and creditors who lost over $8 billion when the cryptocurrency exchange collapsed in November 2022.

Since taking over the defunct exchange, an administration team led by John J Ray III has embarked on the unenviable task of recovering the billions of dollars of stolen funds which ultimately led to the imprisonment of FTX founder Sam Bankman-Fried.

According to the latest court documents, the debtors have already dollarised $1.8 billion worth of recovered digital assets.

Plans are underway to sell recovered shares in Grayscale and Bitwise investment trusts, according to the reorganisation plan, though an estimated dollar figure on the shares was not disclosed.

“The debtors submit that confirmation of the plan will maximise and efficiently distribute value to all creditors while fairly and equitably addressing the debtors’ liabilities,” read the filing.

Yet not all creditors are expected to receive the full sum of funds outstanding, and the plan is subject to a vote from certain creditors.

The taxman is first in line for repayment, followed by holders of priority, secured and ‘separate subsidiary claims’ before customers get a cut.

According to the plan, the Income Revenue Service (IRS) has proof of claims of approximately $24 billion, which could effectively chew out the entire sum of recovered funds.

“The debtors believe that the IRS’s claims jeopardise plan confirmation,” said the administrators, adding: “The debtors understand that the IRS plans to examine their
tax returns at its ordinary pace- potentially over the course of years.

“Given the magnitude of the IRS claims, plan confirmation would be delayed until the IRS concludes its examination. Moreover, the IRS has not at this time agreed to subordinate its claims.”

There are also questions over how much the administrators are pocketing from the bankruptcy proceedings.

In August, various reports claimed as much as $1.5 million a day was going to lawyers and other professionals, though the true figure is unclear.

Sun, 17 Dec 2023 22:13:00 -0600 en text/html
Biden administration releases child care relief funds from American Rescue Plan

The Biden administration Thursday announced it is releasing the $39 billion earmarked for the child care sector from the $1.9 trillion American Rescue Plan. The $39 billion is separated into two buckets, $24 billion to help child care providers stay in business amid an industry in crisis and $15 billion for states to make child care more affordable, increase access to subsidized care and raise wages for child care workers.

Vice President Kamala Harris called the funding the “single largest investment in child care in the nation’s history,” as Axios reported, adding, “For many, many people and many women in particular, child care has often been the prerequisite for their ability to work, and for many others, child care is their work, and that’s why in America, child care should be readily available and affordable for all of those who need it.”

California, which has almost 3 million children under 5, stands to receive about $3.8 billion in child care relief.  The administration is expected to release guidance to states on these funds in the coming weeks, as the Hill cited.  

Thu, 15 Apr 2021 22:57:00 -0500 en text/html
Biden administration issues final five-year offshore drilling plan No result found, try new keyword!Environmental groups also took issue with the plan, with the ocean conservation groups hitting the administration for allowing drilling in the Gulf of Mexico. “This Five-Year Plan started with ... Fri, 15 Dec 2023 09:16:00 -0600 en-us text/html How Biden administration is defending plan to send 1,500 troops to southern border How Biden administration is defending plan to send 1,500 troops to southern border - CBS News

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CBS News chief White House correspondent Nancy Cordes joins Lana Zak and Errol Barnett to discuss how the Biden administration is defending its plan to send 1,500 troops to the U.S.-Mexico border. She also weighs in on House Democrats' efforts to push a debt limit increase amid the looming debt ceiling crisis.

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Wed, 03 May 2023 05:22:00 -0500 en-US text/html
How to Plan Your Retirement Under President Biden No result found, try new keyword!A new administration comes in every four years, so it is virtually impossible to plan your long-term retirement planning on elections, says Daniel Keady, the chief financial planning strategist at ... Sun, 24 Jan 2021 23:01:00 -0600 text/html Campus Master Plan

The Connecticut College Master Plan offers a conceptual analysis of our campus assets and their latent possibilities, as well as a roadmap for future facilities development and renewal over the next 20 years (2018-2038). The analysis reveals the great potential we have to make even more intentional connections among the different regions of our campus, by drawing out the strong north-south axis that defines the central academic corridor; and defining an even stronger east-west axis from the waterfront on the Thames River all the way to the Arboretum. The plan demonstrates how key interventions in buildings and landscape will allow the College to have not only a more physically arresting presence, but also an even greater impact on academic and student life.

Fri, 16 Dec 2022 02:06:00 -0600 en text/html

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