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3313 approach - Avaya Aura Contact Center Maintenance and Troubleshooting Exam Updated: 2024

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Exam Code: 3313 Avaya Aura Contact Center Maintenance and Troubleshooting Exam approach January 2024 by team

3313 Avaya Aura Contact Center Maintenance and Troubleshooting Exam

Test Detail:
The Avaya 3313 Avaya Aura Contact Center Maintenance and Troubleshooting Exam is designed to assess the candidate's knowledge and skills in maintaining and troubleshooting Avaya Aura Contact Center solutions. This exam measures the candidate's understanding of the concepts, processes, and techniques involved in maintaining and troubleshooting Avaya Aura Contact Center deployments. The following description provides an overview of the Avaya 3313 exam.

Number of Questions and Time:
The Avaya 3313 exam typically consists of approximately 65 to 75 multiple-choice questions. The exact number of questions may vary. Candidates are given 90 minutes to complete the exam. The passing score is typically 75% or higher, meaning candidates must answer a sufficient number of questions correctly to meet the passing threshold.

Course Outline:
To prepare for the Avaya 3313 exam, candidates can undergo training programs that cover the key topics and skills required for maintaining and troubleshooting Avaya Aura Contact Center solutions. These courses provide a comprehensive understanding of Avaya Aura Contact Center architecture, configuration, and troubleshooting techniques. The course outline may include the following topics:

1. Avaya Aura Contact Center Overview:
- Introduction to Avaya Aura Contact Center architecture and components
- Overview of Avaya Aura Contact Center management and administration tools
- Understanding Avaya Aura Contact Center call flow and routing

2. Maintenance and Upgrades:
- Performing routine maintenance tasks on Avaya Aura Contact Center components
- Managing system updates and upgrades
- Troubleshooting common maintenance issues

3. System Configuration and Troubleshooting:
- Configuring Avaya Aura Contact Center features and functionalities
- Troubleshooting configuration issues
- Investigating and resolving system errors and alarms

4. Integration and Interoperability:
- Integrating Avaya Aura Contact Center with other Avaya and third-party systems
- Troubleshooting integration and interoperability issues

5. Performance Monitoring and Troubleshooting:
- Monitoring Avaya Aura Contact Center performance metrics
- Identifying performance bottlenecks and troubleshooting performance issues
- Optimizing system performance

Exam Objectives:
The Avaya 3313 exam aims to assess the candidate's knowledge and skills in maintaining and troubleshooting Avaya Aura Contact Center deployments. The exam objectives include the following:

1. Understanding Avaya Aura Contact Center architecture, components, and call flow.
2. Demonstrating proficiency in performing routine maintenance tasks and system upgrades.
3. Configuring Avaya Aura Contact Center features and troubleshooting configuration issues.
4. Integrating Avaya Aura Contact Center with other systems and troubleshooting interoperability issues.
5. Monitoring system performance, identifying performance issues, and implementing optimization measures.
6. Applying troubleshooting techniques to identify and resolve system errors and alarms.

Exam Syllabus:
The Avaya 3313 exam syllabus covers the key topics and knowledge areas required to successfully maintain and troubleshoot Avaya Aura Contact Center solutions. The syllabus includes the following areas of study:

- Avaya Aura Contact Center architecture and components
- Routine maintenance tasks and system upgrades
- System configuration and troubleshooting techniques
- Integration and interoperability with other systems
- Performance monitoring and optimization
- Troubleshooting system errors and alarms
Avaya Aura Contact Center Maintenance and Troubleshooting Exam
Avaya Troubleshooting approach

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Avaya Aura Contact Center Maintenance and Troubleshooting
Question: 56
In a sip-enabled Avaya Aura Contact Center (AACC) deployment, which component
supplies call treatment and call progress tones to external callers?
A. SIP Gateway manager
B. Contact center Media services
C. Avaya Aura Media server
D. Session Manager
Answer: B
Question: 57
In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is
presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent
to the incoming call. If the agent uses AAD to answer the call, what request does CCNS
send to switch using Application Enablement services (AES)?
C. TAPI AnswerCall
D. TR87 AnswerCall
Answer: A
Question: 58
The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager
Server (CCMS) contains multiple entries for each host. You have removed the duplicate
entries by manually editing the file. What should you do next to completely resolve the
A. Run the Server Configuration utility, save and apply all changes, then reboot the
CCMS server.
B. Reboot the CCMS server.
C. Use the windows services utility to restart the MAS Configuration manager services.
D. Run the CCMS network Configuration utility, save and apply all changes, then reboot
the CCMS server.
Answer: C
Question: 59
The Call-by-Call report identifies what happens to a call from the time it enters the
system, until it leaves Contact Center control. The report is an event report that traces
and records the events of each call. Which three statements regarding the Call by-Call
report are true? (Choose three.)
A. If a call is queued and an announcement is played, the event will be included in the
event column.
B. The Call-by-Call report can include several reporting intervals.
C. You can enable Call-by-Call statistics for reports on a per application basis.
D. The Call ID is the identifier that ties alt information together to produce the complete
record for each call.
Answer: A, B, C
Question: 60
The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which
three tasks? (Choose three.)
A. Clear call from the utility and from Real-TIME Display Report.
B. Disconnect the call if one is present in the system.
C. View only those calls that are waiting in queue.
D. View all calls
Answer: A, B, C
Question: 61
A technician is troubleshooting a hung call under Public Tabular Displays > Standard
Skillset Display. When using the Phantom Scan Utility (Pscan) to view waiting calls,
what will occur when you select a Call ID and click the Clear button?
A. The call is disconnected and you must refresh the Real-Time Display Report.
B. The call is removed from the utility and from the Real Time Display Report.
C. The call is removed from the utility but will remain on the Real-Time Display Report
D. The call is removed from the Real-Time Display Report and the call is disconnected.
Answer: C
Question: 62
Which Windows Event Viewer folder contains Communications Control Toolkit (CCT)
audit, error, and security log files?
A. Windows Event Viewer\Performance\Logs
B. Windows Event Viewer\Windows Logs\System
C. Windows Event Viewer\Windows Logs\Security
D. Windows Event Viewer\Windows Logs\Applications
E. Windows Event Viewer\Applications and Services Logs
Answer: E
Question: 63
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the
Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
C. H.323
Answer: B
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Avaya Troubleshooting approach - BingNews Search results Avaya Troubleshooting approach - BingNews New CEO Alan Masarek: ‘Avaya’s Opportunity For Future Success Is Stronger Than Its Past Performance’

The former Vonage CEO and Avaya’s new leader opened up his playbook for the unified communications powerhouse with CRN that includes a focus on cloud, cultivating transparent relationships with partners and customers and an internal ‘cultural revitalization.’

Setting Up For The Future

Unified communications powerhouse Avaya has been a company in flux in recent years. But Alan Masarek, the company’s new CEO who’s been at the helm for two weeks, is already confident that the company’s massive base of large enterprise customers, coupled with a major cloud transition, will set up the company for future growth.

But it won’t come without a heavy lift.

Following a substantial earnings miss with revenue that declined 20 percent during the company’s third-quarter 2022, which ended June 30, Durham, N.C.-based Avaya made the move to replace Jim Chirico, the company’s CEO since 2018. Masarek was brought on effective Aug. 1 as president and CEO and is no stranger to companywide transformations. He sat in the CEO seat for Vonage for six years and has been credited with pivoting the company away from a consumer-focused service provider with shrinking revenue to a cloud communications specialist serving business clients.

Avaya’s next moves will be a multistep process that includes shifting the portfolio and customers entirely to cloud—whether it’s private, multitenant or somewhere in between. It will also include a “cultural revitalization” that will allow Avaya to bring in the right talent for the work ahead, Masarek told CRN in an interview.

Masarek talked with CRN about his move to Avaya, the problems the company is facing right now, and his road map that Avaya’s crucial partner base need to know about.

Here’s what Avaya’s new leader had to say.

How will you leverage your experience leading Vonage inside Avaya?

My interest in joining [Avaya] has been around for a while. I understand the industry obviously very well, having been with Vonage for almost six years. I’ve always believed that Avaya’s opportunity for future success is better than its past performance, to speak candidly. If you are familiar with the whole story of Vonage, what we did was a fundamental transformation of that business. It was a legacy residential telephony company when I got there, and that piece was already in a multiyear decline. We pivoted the business to go after B2B and ultimately became a global enterprise communications company. We drove increased revenue and increased profitability. So, I look at the situation with Avaya and the reason I’ve been so intrigued about it for a long time is I think there is an extraordinary amount of asset value that you can’t replicate. Ninety-thousand customers in 190 countries is the most global of any of the companies out there. Avaya’s customers are the largest of the large enterprises, again, globally. [We’ve] got 106 million seats and talking about the channel side, we have a massive channel ecosystem. That channel runs the gamut from VARs, resellers, distributors and the master agent channels. It’s a huge force multiplier for what we’re able to do on our own. We have big direct forces, but channel relationships are super, super important to us. So when I look at that as an asset base, there’s so much to work with—you can’t replicate that. That’s taken a lifetime to create that customer base. So, that’s an asset that we sort of inherit. But what I can do now is [make] sure that the technology development is considering modern architectures. I certainly could drive that—that’s precisely what we did at Vonage. That was the element of the transformation. [Avaya] is several years into this. We track our ARR [annual recurring revenue] as we move more and more to a recurring model. We grew this quarter 12 percent sequentially in OneCloud ARR and 97 percent year over year. That’s a big ARR base of $838 million as of the quarter that just ended. In the quarter, we signed 92 customers over $1 million of TCV [total contract value]. Clearly, we continue to be very, very strong in the enterprise. Thirteen hundred new logos as well. And then the recurring revenue, as we move the model from the Capex license to recurring, is now 70 percent of the revenue up from 64 percent last year. So, there’s lots and lots of progress underway against a very, very large asset base, which is, in my view, an unreproducible asset base.

The final piece of the puzzle, in my opinion, is sort of this cultural revitalization, which I think is necessary here as well. That’s clearly what I did Vonage. We at Vonage set that ambition, which I’m setting here as well, to become a destination place to work so that we can attract the most talented in our industry. But you know, like all these things, you’ve got to go beyond cultural change. It’s a journey without destination; you’re always making it better. And I think it’s super, super important to our partners, to our customers, to our employees, to just go out there with this fresh, revitalized culture. You’ll hear me say all the time, over and over again, create open, honest, direct and transparent relationships with your employees, with your partners [and] with your customers. And if we do that and bring in the right talent centers, etc., we’re going to take that asset base and be very successful going forward. It goes back to that opening premise, which is I think the future opportunity is a lot better than the past performance. And that’s what I’m here to achieve.

Why did Avaya’s revenue decline so sharply in the last fiscal quarter?

The biggest part of the mess—about two-thirds of it—was the subscription. The reasons were tied to contact duration—length of contract and contract size—for purposes of [revenue recognition]. What happens is customers sign a shorter-term contract, or let’s say there’s a cancellation clause in the contract [for] future performance obligation. While the contract value may be, let’s say, $1 million a year for three years but it’s cancellable after one year, you can’t treat it as a $3 million TCV. So, there’s all sorts of nuance from a [revenue recognition] perspective that gets depressed when you have, from a TCV perspective, smaller [contract] size and smaller duration together. The other side is, we had customers who renewed maintenance instead of flipping into a multiyear subscription contract.

We’re diagnosing these issues as quickly as we can. It seems like maybe the implication is that we were in market with this financing very publicly with a lot of swirl. [It] took a long time to premarket it, launch it, close it, and that, I think, created a lot of worries about these upcoming debt maturities, which is what our refinancing took care of. And I think what you saw was customers sort of taking a more cautious approach with us, as reflected in a short-term contract or a cancellation clause, or, ‘Hey, I’m just going to renew my maintenance thing and see how you guys are doing. Maybe next year I’ll do the longer subscription.’ That was about two-thirds of the mess. The other side was the old Capex licensing model. Some of it downsized, some of it was lost, and it happened proportionately across all theaters in the world. There’s no particular culprit, which makes me think it’s the same thing, a sort of caution because of financial instability or worries of financial stability that were out there rampantly in our Q3.

Is the focus for the company right now on cloud and converting its large base of enterprise customers to cloud-based solutions to return to growth?

It’s certainly the focus to continue to get CAPS [Cloud, Alliance Partner and Subscription revenue] to grow. Whether you bring in new customers on subscription or convert existing customers to subscription; we’ll continue to move our product into more and more of a cloud product, so now, it’s not just changing the revenue model to subscription, it’s changing the underlying product to what our large customers want and expect from us. So, again, the beauty here is that we’re several years into doing that.

There’s plenty of room [to move legacy enterprise customers into cloud]. There’s private cloud [the business] is hosting, there’s us hosting private cloud, and then there’s a true multitenant cloud solution. A lot of the noise in our industry in recent years have been around multitenant solutions. The largest of the large enterprises and governmental agencies have been slower to adopt [cloud] for a whole host of reasons, like security, so it’s given us a window to develop it in a smarter way that hits our customer set where they need it since many of them are not yet ready to go fully to some multitenancy cloud solution. But over time, those trends are going to accelerate. If you take an on-prem architecture and all you do is move it to a subscription revenue model, that’s the bottom piece of the layer the cake, then you go to a private cloud that the customer hosts, then a private cloud that we host and then ultimately, to a multi-tenant solution, there’s all sorts of add-ons that come in as you go on that progression. I think we’re still really early innings with this with our customer base.

Is there any room to offload some of the customization work that Avaya does for some large enterprise customers to partners?

There definitely is. I’ve had some very preliminary conversations about [this]. Frequently, there’s a partner who’s down the street from a particular customer and there’s work that needs to be done that they’re clearly better suited for compared to us. So, I want to make sure that we focus on what we do well and scale the projects that we can do well, and make sure that we partner with our partners for them to do their part —it’s good for their business [and] it’s good for our business. Most importantly, it’s the best answer for a good customer. The North Star is what’s in the best interest of that customer.

What can partners and customers expect from Avaya during your first year at the helm?

It’s obvious to me that Avaya has a tremendous opportunity for success, yet its past performance at times has been challenged financially. So, when I think about this first year, I want to make tangible steps to realize that success. And I think there’s lots and lots of low-hanging fruit to do just that. So, making sure that we are optimizing the relationship with our channel partners is a key thing. So, I’m going to be very visible—I’m starting to talk to them now. I’ll be very visible with all our major partners and then all the industry events with our partners to make sure that I’m listening to what their needs are and that we do everything we can to optimize those relationships so we can collectively serve our customers best. The second thing is, I have every expectation that we’re going to begin to see really the fruits of some of this road map development work that’s going on. My goal for the customers and for the partners as well is: ‘Here’s a reliable road map,’ and the operative word is ‘reliable.’ The third thing is cultural revitalization. It has already started in terms of creating an environment [that is] open, honest and transparent with everyone, whether it’s internal, external, a customer, a partner, whatever. Let’s recognize what doesn’t work, fix it, and move on. If we can look back 12 months from now and say you have seen meaningful improvement in relationships with partners, meaningful improvement in product, and a meaningful change in culture in general, I think that’s a victory.

We view the relationship with the partners as incredibly important. It’s the lion’s share of our distribution. It creates a massive ecosystem for us. It’s the majority of our revenue across the globe. So, it really is a partnership. So, how do we work together to jointly best serve our collective customers? That’s exactly the way we look at it. My intention is to continue to invest in that and continue to promote those channels relationships. This week I’ve got calls with a bunch of our big channel partners, which is something that I’ve been anxious to do.

Mon, 15 Aug 2022 05:42:00 -0500 text/html
Avaya Files For Chapter 11 Bankruptcy After Cloud Subscription Accounting Woes

The UC giant, which is filing for bankruptcy for the second time in six years, listed in its filing unsecured claims valued in millions from the likes of Verint Americas, Microsoft and solution provider giant SHI International. Avaya’s CEO says the company is poised for a ‘transformation.’


Struggling unified communications giant Avaya Holdings Corp. filed for Chapter 11 bankruptcy protection Tuesday in federal court in Texas.

The filing follows months of speculation of a bankruptcy declaration following Avaya’s 2022 cloud subscription accounting problems that led to substantial earnings and revenue target misses.

Durham, N.C.-based Avaya said in a press release that “these actions will not impact the company’s customers, channel and strategic partners, suppliers, vendors or employees.”

[RELATED: Avaya Bankruptcy Filing: 5 Things To Know]

In its bankruptcy court filing, Avaya lists total assets of between $1 billion and $10 billion and total liabilities of between $1 billion and $10 billion. The company lists its number of creditors as being between 25,001 and 50,000.

The firm in the court filing lists the creditors with the largest unsecured claims include Verint Americas in the amount of $22.93 million; Microsoft for $9.01 million; Wistron Corp. for $8.9 million; and solution provider giant SHI International for $7.71 million.

Avaya previously filed for bankruptcy in 2017.

Avaya’s stretch of financial difficulties began in May when the company reported that it had missed its revenue target and posted a considerable earnings miss with revenue that declined 20 percent during the company’s third-quarter 2022, which ended June 30, 2022. The company then made the move to replace Jim Chirico, the company’s CEO since 2018. Alan Masarek was brought on in August as president and CEO after serving as Vonage’s CEO for six years.

“I joined Avaya to help unlock the power of its iconic brand, global customer footprint, massive partner ecosystem, large-scale communications deployments and outstanding team,” Masarek said in a statement published on Tuesday. “Strengthening Avaya’s capital structure is a critical step to fully realize our transformation, and we are excited to move ahead as a well-capitalized company with one of the strongest balance sheets in our industry that includes substantial cash to invest in our own success.”

In late December, Avaya said its stock could be delisted from the New York Stock Exchange because the average closing price of the its common stock was less than $1 over a consecutive 30 trading-day period.

Completing the financial restructuring will reduce the company’s total debt by more than 75 percent, from approximately $3.4 billion today to approximately $800 million, Avaya said. Additionally, Avaya said it has secured committed financing of approximately $780 million.

The financial restructuring will give the company improved financial flexibility to boost up its investment in communications products, solutions and services for customers, including the Avaya Experience Platform, its cloud-based Contact Center offering, Avaya said.

Avaya’s strategy includes a multistep process of shifting its portfolio and customers entirely to cloud—whether it’s private, multitenant or somewhere in between. It will also include a “cultural revitalization” that will allow Avaya to bring in the right talent for the work ahead, Masarek told CRN in an interview when he joined the company.

The company said it expects this financial restructuring to be completed within 60 to 90 days.

Kirkland & Ellis LLP is serving as legal counsel to Avaya, Evercore Group L.L.C. is serving as financial advisor and AlixPartners LLP is serving as restructuring advisor.

Tue, 14 Feb 2023 05:48:00 -0600 text/html
Avaya Inc

About Avaya Inc

Avaya provides solutions to enhance and simplify communications and collaboration, including unified communications and contact center solutions. The company focuses on cloud communications and a multi-cloud application ecosystem to deliver digital workplace and customer experience infrastructure for clients in approximately 191 countries worldwide. Avaya customers include global companies like American Express, Apple, Barclays, Bank of America, Comcast, Citigroup, CVS/Aetna, GE, General Motors, MetLife, UPS, Walmart and more, along with SMB and mid-market organizations across a variety of indu... Read More

Avaya provides solutions to enhance and simplify communications and collaboration, including unified communications and contact center solutions. The company focuses on cloud communications and a multi-cloud application ecosystem to deliver digital workplace and customer experience infrastructure for clients in approximately 191 countries worldwide. Avaya customers include global companies like American Express, Apple, Barclays, Bank of America, Comcast, Citigroup, CVS/Aetna, GE, General Motors, MetLife, UPS, Walmart and more, along with SMB and mid-market organizations across a variety of industries. Avaya went public via and IPO in January 2018 and now trades as Avaya Holdings, under the ticker AVYA. Read Less

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Tue, 16 Feb 2021 09:59:00 -0600 en text/html
Avaya (NYSE: AVYA)

Why Avaya Stock Is Falling Today

Chris Neiger  |  May 10, 2022

Investors weren't happy with the company's latest financial results.

Why Avaya Stock Just Crashed and Burned

Rich Smith  |  Feb 9, 2022

Avaya just whiffed on earnings, and expects to keep on missing all year long.

Why Avaya Stock Was on Fire Monday

Danny Vena  |  Nov 22, 2021

The unified communications specialist reported financial results that were far better than expected.

Why Avaya Stock Crashed 13% This Morning

Rich Smith  |  May 6, 2021

Avaya's Q2 earnings miss could be only the beginning.

Why Avaya Stock Fell on Wednesday

Anders Bylund  |  Nov 18, 2020

The unified communications specialist reported mixed earnings last night.

Why Shares of Avaya Holdings Jumped Today

Timothy Green  |  Aug 10, 2020

A revenue beat and solid guidance propelled the stock higher.

Tue, 31 Jan 2023 21:58:00 -0600 en text/html
Don’t Let Your Zero-Trust Approach Create New Security Problems

Founder, President and CTO at Fortinet, overseeing the technology vision and strategy for the global infrastructure security leader.

It has become clear that the world of work we knew in 2019 will never return. And this transition to a work-from-anywhere model has impacted more than just “knowledge workers.” Recent research by McKinsey found that 58% of all workers now have the opportunity to work from home at least once per week. This includes workers spanning a wide variety of jobs.

And while users are spreading out, more sensitive data is moving outside the traditional network. Proliferating endpoint devices interact with corporate resources from many network edges. And applications accessed from virtually anywhere leverage data hosted in the cloud and the on-premises data center.

Securely Meeting Today’s Digital Demands Is Not Easy

These trends have expanded the attack surface significantly, creating new cybersecurity risks many companies are not prepared to address. Rather than using traditional perimeter-based security models, IT networks now must be built around people rather than locations. This requires a new approach to cybersecurity.

To mitigate risk without creating friction, many organizations are taking a zero-trust approach to secure their sprawling digital resources. The principle of zero trust is simple: No user or device is implicitly trusted. Instead, every access attempt is verified—preferably in more than one way. Zero-trust network access (ZTNA) applies this principle to applications and networks. It goes beyond the traditional VPN tunnels that remote workers have long depended on to access the network, providing robust verification of both the user and the device.

Zero Trust Should Be Part Of A Bigger Picture

ZTNA is an integral first step in a larger zero-trust approach. The problem is that, in practice, ZTNA controls are often bolted onto an already unwieldy security and networking architecture. In many organizations, the result is that a very useful technology could create as many problems as it solves.

For example, inadequate or incomplete network segmentation can leave gaps in the protection provided by ZTNA, especially when the two functions are not integrated. Security information and event management (SIEM) tools may not know about login attempts rejected by ZTNA, making forensics less than comprehensive. ZTNA may not work seamlessly with endpoint detection and response (EDR) solutions to ensure proactive prevention and response to security events. And ZTNA may not integrate with networking components, like software-defined wide-area networks (SD-WAN) solutions that provide remote and branch-office workers with access to corporate resources.

Optimizing ZTNA Through Security Integration

You may be sensing a pattern here: A lack of integration between different security infrastructure elements can fragment visibility and limit control and response. It’s a growing problem in organizations of all sizes. They add new security tools to address increasingly sophisticated cybercriminal tactics—in the cloud, in their OT environments, on endpoints and on-prem—and these tools wind up not talking to each other.

One essential solution for this problem is what Gartner calls a cybersecurity mesh architecture (CSMA)—essentially a common platform on which all security solutions are, or can be, integrated. Rather than having disaggregated security solutions working independently, a single ecosystem enables security functions to work seamlessly together—even when they’re not all from the same vendor.

When delivered comprehensively, a CSMA provides an enterprise view across an organization’s overall security. Intelligence is shared across the network, and security management is streamlined. It also enables integrated reporting and analytics for comprehensive forensics and point-and-click audit reports. In a nutshell, it allows zero-trust strategies, like ZTNA, to function as intended.

Converging Networking With Security

Building a CSMA is critical for zero-trust efforts, helping deliver the best outcomes in today’s highly distributed computing world. But even integration does not go far enough. To provide the fullest possible mitigation of risk, security and networking must be integrated as well.

As users, applications and data become increasingly distributed, networking has had to evolve to keep up. In recent years, organizations have embraced SD-WAN, for example, because it delivers flexible and scalable networking. It enables network traffic to travel over the internet and other public infrastructure, enabling more efficient connections between users and the resources they need to access. But it can also present a security risk.

It really makes no sense for an organization to have an SD-WAN solution that is not integrated with the CSMA. Failure to do so keeps networking and security in separate silos, reducing operational efficiency while worsening the effectiveness of tools like ZTNA. But a convergence of the two—what you might call security-driven networking—can enable the best network performance while improving security.

Applying ZTNA Across The Enterprise

Rather than rolling out a fully integrated ZTNA initiative, many organizations are moving slowly, limiting its scope precisely because of the complexity it can add to an already unwieldy security infrastructure. However, building an integrated security and networking architecture is precisely what’s needed to enable a universal approach to ZTNA to provide maximum protection without adding complexity. And if done correctly, it will also help organizations address many challenges down the road, including:

• Effectively Managing Work-From-Anywhere: Organizations need to provide secure connections to the applications employees need, no matter where they are. ZTNA deployed in the cloud and on-prem enables secure and granular access that improves security and the user experience.

• Facilitating The Cloud Journey: Applications are moving from on-premises servers to private and public clouds. Using a ZTNA access proxy, IT has complete control over where these connect. Services can then easily move to the cloud, between clouds and back to campus without impacting user experience.

• Reducing Risk: With the help of multifactor authentication (MFA), ZTNA ensures that only authorized users and devices can access any application while concealing applications so bad actors cannot see them and attempt a breach.

ZTNA is fast becoming an essential layer of protection for today’s enterprises. But for today’s distributed workplace, it works best in a seamlessly integrated security and networking architecture.

Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?

Fri, 23 Sep 2022 01:00:00 -0500 Michael Xie en text/html
Troubleshooting Respondus LockDown Browser LockDown Browser
  • Shares properties with IE if on Windows machine
  • Shares properties with Safari if on a Mac.
  • Security Settings in browser

Operating Systems

Windows: 11 and 10*
* Includes x86 32 and 64bit processors and ARM 64bit processors using x86 emulation.
* Windows 10/11 "S mode" is not a compatible operating system, nor can LockDown Browser be obtained via the Windows App Store. At present, support for Windows 10/11 "S Mode" isn’t on the roadmap for LockDown Browser.
* Windows 10/11 "SE" is currently not a compatible operating system for LockDown Browser.

Mac: macOS 10.13 to 13.0+.

ChromeOS: LockDown Browser for Chromebook minimally requires the version of ChromeOS that Google makes available via their Long Term Support (LTS) channel. For more information, visit:

Respondus recommends keeping your Chromebook updated to the most recent version that is available via Google’s ChromeOS “Stable” channel:

iPadOS: 11.0+ (iPad only). Must have a compatible LMS integration. The LockDown Browser iPad app is not compatible with Sakai LMS servers. All Sakai users will need to use a computer with a compatible operating system. 

LockDown Browser and Respondus Monitor may continue to run in older operating systems that have reached “end-of-life” but students may encounter unexpected results.


Windows: 2 GB RAM (A minimum 4gb of available RAM is necessary when using LockDown Browser to take an exam that also uses a webcam.)
Mac: 2 GB RAM (A minimum 4gb of available RAM is necessary when using LockDown Browser to take an exam that also uses a webcam.)

Hard Disk Space

Windows: 200 MB of free hard disk space
Mac: 200 MB of free hard disk space

If you experience errors while taking a test through the LockDown Browser, check your security settings in IE and the overall functionality of IE. IE should be reset to default security levels, and the exam should be tried again.

The following tips may help to correct other problems encountered with Lockdown Browser.

Thu, 31 Mar 2022 08:07:00 -0500 en text/html
Do You Lose Everything You Have Done If You Reset an iPad to Factory Settings?

Dealing with problems on the Apple iPad requires a careful troubleshooting approach to work systematically through several common solutions. If nothing works and iOS is failing to respond, the final troubleshooting step may be a full factory restore of the device, which resets it to factory settings. When this occurs, all data on the iPad is lost -- unless you have backed it up.

Soft Resetting vs. Restoring

  1. In the world of smartphones, tablets, and other devices, two terms come up often: “soft reset” and “restore.” It's important to understand the difference before continuing on your troubleshooting path. A soft reset is simply restarting the device or rebooting its OS; this allows it to clear any errors or glitches that may prevent it from running correctly. A restore, however, is a complete wipe of the device followed by a fresh install of the operating system.

Backing Up Data

  1. Nearly everything on your iPad can be backed up to your computer. Connect the device via an Apple USB sync cable, open iTunes and click the “File” menu. Select “Back Up” to start the backup process. It's good to back your iPad up on a regular basis in case of device failure, but this step is absolutely critical when it comes to a full restore. The iTunes backup procedure saves your photos, videos, contacts, calendar events, Safari bookmarks, notes, mail accounts, call history, wallpapers and more (see Resources).

Full Factory Restore

  1. To execute a full restore, connect your iPad to a computer and open iTunes. Click the “Summary” tab and choose “Restore iPad.” Click “Restore” again to start the process. A complete factory restore takes several minutes; do not disconnect your iPad or shut down your computer during the process. Once complete, the iPad will be returned to its default factory state, and your data will be wiped. The iPad will treat you like a new user.

Re-Syncing Data

  1. After the iPad's restore has completed successfully, you can re-sync the data you backed up to the device from your computer. Connect the iPad to your computer and open iTunes. Select the “Summary” tab and click “Restore Backup.” Follow the on-screen instructions to re-sync your data back to the iPad. Once the re-sync finishes, you'll be able to use the iPad just as you had been using it before, with all of your settings intact.

Mon, 30 Jul 2018 02:24:00 -0500 en-US text/html
Avaya Helps UK and Ireland Enterprises Deliver AI-Powered Innovation Without Disruption No result found, try new keyword!LONDON & MORRISTOWN, N.J.--(BUSINESS WIRE)--Avaya, a global leader in customer experience solutions, today demonstrated how United Kingdom and Ireland brands can infuse artificial intelligence (AI ... Wed, 06 Dec 2023 16:00:00 -0600 The Time Cleanse by Steven Griffith - A Modern Approach to Modern Time Management Problems The Time Cleanse by Steven Griffith - A Modern Approach to Modern Time Management Problems

PR Newswire

LOS ANGELES, Dec. 29, 2023

LOS ANGELES, Dec. 29, 2023 /PRNewswire/ -- Time is one of the most precious and valuable resources we have as people. Think about all the charts we've seen that break down our lives hour-by-hour, showing just how little of it we actually have after accounting for work, sleep, and other regulatory tasks. Time is a resource that can't be reproduced or multiplied, so paying close attention to how we use our time is critical in a world that demands our time nearly every hour of the day, even when we try to sleep. , is a best-selling book on Amazon because of how important the strategies are today. This powerful book has also been featured on Forbes' top 20 recommended books on New Year's resolutions and featured in an article in Oprah Daily.

Steven Griffith, Author of The Time Cleanse

The Time Cleanse Introduces Timefulness - A Meaningful Way to Change Your Relationship with Time-Being Present, Aware and Intentional with Time

The Time Cleanse is about your relationship with time, recognizing which activities are time toxins, and taking actionable steps to improve your relationship. Doing so gives you more time for the activities and people you love and increases your overall success.

The book introduces you to a revolutionary three-step process that accelerates your personal and professional goals. Through this ground-breaking process, you'll rebalance your work-life relationship without sacrificing anything and regain at least one hour of the day, every day, to focus on what matters most to you. Those hours add up quickly and equate to over 14 full days. That's 4% of an entire year!

The results from Griffith's methods eliminate the pressure you feel in your life, either from professional or personal factors. The Time Cleanse also helps you stop making excuses that keep you from achieving your goals by getting you back the time you need. With this book, you'll forge more meaningful memories with your time creating a legacy you're proud of.

Key Takeaways From The Time Cleanse

The Time Cleanse is an important and influential read because of the extreme amount of 'time toxins' that steal your time. For example, every notification on your phone could turn into a spiral of lost productivity. This is an obvious example, and The Time Cleanse goes even further by helping you analyze the time you spend and then determine if it's beneficial or toxic to personal progress. After working through and applying the updated time performance strategies in The Time Cleanse, you'll find an abundance of time that you can use to achieve your goals, whatever they may be.

If you've ever said that you don't have time to do something, whether starting your own business or spending more meaningful time with your loved ones, getting a copy of The Time Cleanse is the first thing you should do after reading this. Don't wait for it as a gift or treat it like a New Year's Resolution; do it NOW.

 is a renowned coach and author who is a shining example of the transformative power of adversity. Over the years, he's taught and coached the meaning of Timefulness, a key concept in The Time Cleanse to help people from all walks of life take back control of their life.

Media Contact:
Zach Schnall

Cision View original content to download multimedia:

SOURCE Steven Griffith

Thu, 28 Dec 2023 23:33:00 -0600 en text/html

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